Privacy Policy

1. Introduction

GenesisAI ("we", "our", or "us") is committed to protecting your privacy and safeguarding your information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our applications, websites, and services.

2. Information We Collect

• Personal Information: Name, email address, phone number, billing information, and other account details.
• Usage Information: Device information, browser type, operating system, IP address, app activity, crash reports, and log data.
• Medical Notes & Forms: Information entered, uploaded, dictated, or generated through GenesisAI, including clinical notes, assessments, discharge summaries, and related documentation.
• Payment Information: Payment transactions are processed through secure third-party providers. We do not store complete payment card information.

3. How We Use Your Information

• Provide, maintain, and improve GenesisAI services.
• Generate AI-assisted clinical and administrative documentation.
• Process payments, subscriptions, and invoices.
• Respond to support requests and communicate with users.
• Monitor system performance, security, and reliability.
• Comply with legal, regulatory, and contractual obligations.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers that assist in delivering our services, including:

• Payment processors (such as Stripe).
• Cloud hosting and infrastructure providers.
• Analytics and monitoring providers.
• Artificial intelligence and language model service providers.

These providers may access information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security safeguards.

We may also disclose information when required by law, court order, legal process, or when necessary to protect our rights, users, or services.

5. Sensitive Health Information

GenesisAI may process healthcare-related information and clinical documentation provided by users. Such information is used solely to provide requested services and is handled using appropriate technical and organizational safeguards.

Users are responsible for ensuring that any information entered into GenesisAI complies with applicable privacy, healthcare, and professional regulations.

6. Data Retention

We retain personal information only for as long as necessary to provide services, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

• Account information is retained while your account remains active.
• Clinical notes, forms, and generated documents are retained only as necessary to provide services and maintain operational records.
• Usage logs and diagnostic information may be retained for security, fraud prevention, troubleshooting, and service improvement.

Users may request deletion of their personal information by contacting jodyreedmd@gmail.com.

Upon receiving a verified request, we will delete or anonymize personal information within a reasonable period unless retention is required by law, regulation, contractual obligations, or legitimate business purposes.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission or storage is completely secure, we continuously monitor and improve our security practices to protect user information.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Request information about how your data is processed.
• Withdraw consent where applicable.

To exercise these rights, contact us at jodyreedmd@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date.

10. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us at:

Email: jodyreedmd@gmail.com